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Steel fabrication and machining is an field that has deep roots and history in the way that the United States of America functions, how the nation grew to a world power, and it has a huge impact on the health of the economy. Steel fabrication used to be a simple process such as fixing tools or used farm equipment. The uses of the steel fabrication industry grew throughout the last century, and no more so than the automotive industry. The automotive industry was a great advancement in the process of steel fabrication and the methods that went into it. Car manufacturers required the ability to rapidly make quality machined parts. This of course had a great impact on the steel fabrication process, which needed to adjust itself to keep up with the cost expectations of car consumers. Another advancement in steel fabrication came with the aeronautical industry. The aeronautical industry required precision parts that met high standards that were not previously possible with old standards.

Technology in steel fabrication has been the historic factor in creating sustainable facilities that meet and exceed the needs of the clients. This is still true that the steel fabrication companies that are able to keep up with technology are able to make the best product.

Some clients mistakenly believe that all steel cutting is the same. They think that since all steel starts out equal, that there is not much difference among all the companies that make steel fabrication services. This is not true. There is a tremendous difference in the quality of the companies that perform the service. A steel component that is created from old or roughly used presses or cutters will not have the same precision that is required for quality components.

Another difference among steel fabrication shops is the skill level of the machinists that operate the machines. The machinists should have a good deal of hands on experience and knowledge that will allow them to properly adjust the steel fabrication process to the requirements of the individual application or project.

The proper for the jobs is the final piece of the steel fabrication puzzle. New and cutting edge machines can save time, money, and provide new opportunities for growth and proper machining. The equipment that is available in today?s market can make a huge difference in the quality of finished machined steel. There is no substitute for the proper experience, technology or equipment.
The steel fabrication industry has come a long way since the first years of fixing farm equipment or low end tooling. These days, steel fabrication shops are as cutting edge as any business in the world, and the machinists are experienced and professional.

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Did you know that you can seriously reduce your businesses insurance costs providing your management with IOSH Managing Safely ensures they are educated to recognised standards in health and safety. Training provided by IOSH the institute of occupational safety and health is one such way of acheiving this end. But there are ofcourse added advantages of your companies management completing such training, a few of which I have detailed below:

#1. research has shown that based on the estimated number of workers worldwide, an average of over thirty eight million days are lost each year because of workplace injuries and poor health. This information should be enough to send alarm bells off in the minds of managers and business owners with any quantity of common sense.

It is well known that the most common reasons for absence among workers are generally related to health problems. It is ofcourse to be expected for the human body to get stressed occasionally by home issues or work and end up having being run down or have a touch of flu. That said, a business needs to have precautions in place to ensure that they are not causing such ailments by overworking and undersupporting their workforce. if these cases are occuring regularly it would be a sensible idea to look for a failure in the management system in taking precautionary measures. Also if the illness is caused by another oversight in the workplace where safety measures have fallen short of the mark then such disease could not be in any way considered as normal. Examples of this type of scenario would be that of exposure to hazardous or toxic chemicals used in the workplace. When looking at factory or industrial workers, this type of environment is nearly always present. Exposure to harmful substances of this nature would most likely affect the health of an employee in a negative manner resulting in a prolonged absence from work or perhaps worse. An increase in absenteeism is also bad for business as it results in less workers or workforce which has a knock on effect and damages the whole companies productivity and therefore income.

IOSH Managing Safely training is an ideal way to ensure that your entire management team are trained to a competent standard in order to ensure that situations like the ones above are identified and corrective actions are put into place before your business is put in jeapordy by a significant breech of health and safety legislation. Managers who have completing the training will be far more able with regards to completing risk assessments and spotting potential hazards before the risk is realized and you have a serious accident on your hands.

#2. Figures obtained from a recent survey suggest that around 25,000 people are leaving the workforce each year never to return to work because of harm or injury they experienced during the course of their employment, if more managers were trained to a capable level in the management of health and safety this figure could be significantly lower. The injuries resulting in permenant incapacity were far more prevelant in industries where heavy machines and plant were in use, and a significant number of those injured recieved permenant disabilies or required a wheelchair.

Although it is true that some accidents simply could not have been forseen and therefore avoided, there is still a significant number of accidents occuring in the UK each year that could be significantly reduced by a more proactive and hand on approach if management were more aware of how to spot unchecked hazards and correclty implement controls to minimise risk.

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Try imagining taking up a section of earth from over two miles below the ground where you stand. A core drill is used to do this. Companies searching for places to mine for minerals, or to drill oil, use a core drill to discover what is at the bottom of the area they are looking to mine.

As far as exploration is concerned this is the best way to look without spending more money than necessary. Too this method preserves the land for the fact that it saves the land from being disturbed by a large earth mover. If after examining the chunk of earth worthwhile minerals are found then mining can commence.

Oil companies use core drills to discover new resources of oil. The media regularly reports record profits made by the oil companies. We might think we are being taken by the oil companies when we are filling up our cars at the pump. But understand the cost of oil exploration is not inexpensive. The oil companies are not running away and hiding with our money. Oil companies are taking our money and putting back into looking for more oil.

Figure this, if oil companies did not try to discover more oil, they would be out of business. The oil they are pumping now will not last forever. They need to find more in order to stay in business. Finding oil is getting harder and harder every year. And the more we use the more we need. We are a people dependent on oil. Until that changes we need the oil company to find more.

It is not easy to feel sorry for the oil companies when are spending at the pump. But a percentage of every tank of gas you buy is going to help look for more oil. And you know if this country was without oil for only a week, this economy would collapse. The oil company has to buy all sorts of expensive equipment, the core drill is only one piece.

It is not inexpensive to search for oil. Oil exploration is not cheap. And we need to appreciate that we have companies out there everyday searching for more so we will have enough to keep ourselves going until we can find a new source of power. Until then we need oil, plain and simple.

We will need the core drill the oil company uses along with all the other expensive equipment oil companies use. We cannot be disgruntled when we read about oil company profits. We need to realize that they need money to find more oil until we can rely on another form of energy.

Sure the oil companies are rich. They need to be. They have become profitable so that we can live our lives the way we do now, with gas for our cars and heat for our homes. A core drill costs money. We need to make sure oil companies have the profits to buy what they need to find us the oil we need.

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Many of the best quality of metal products tout that they are made of stainless steel, but few understand the complete benefits of products that utilize this medium. Stainless steel is famous for its anti-rust properties, and overall durability, but the advantages of stainless steel go far beyond this simple fact.

A huge reason for the popularity in stainless steel machined products is the fact that they are so readily adaptable to the machining process. One reason that machinists like working[spin] with stainless steel is because of its strength. This strength can be a [spin]huge advantage because it can allow for clean breaks and proper machining even for heavy pieces of stainless steel. A durable working piece means that the machinists are able to rely on the piece holding the desired shape and size even after heavy machining. Another thing that sets stainless steel apart from most other working materials is the fact that even though it is so strong, it can be molded, formed and bent to extraordinary angles without breakage. This would be impossible in most materials as strong as stainless steel.

Stainless steel is also known and popular in the machining industry for its relative ease in work hardening. This is especially useful in jobs such springs that will be used in corrosive environments, or any area where high durability and tensile strength must be worked together.

There are some crucial requirements when working with stainless steel. First, because the metal is so strong and durable, it is critical to use equipment that is rated properly for working with stainless steel. This typically means that the machine must work at higher speeds and with more pressure than would a typical machine in the shop. The machining must also not vibrate. This is critical because due to the strength of the stainless steel, a vibration in the machine will result in the improper transfer of energy to the product.

Another crucial thing to keep in mind when machining stainless steel is the cutting tool should be kept hard at all times. Where other materials let some dullness in the tool, stainless steel requires the hardest of tools, otherwise the material is subject to glazing or improper edging of the work piece. When an operator is machining stainless steel, the cutting tool must be as large as possible to help spread the heat and reduce the friction on the work piece. This is because the low thermal conductivity of stainless steel generally means that less of the heat dissipates through the stainless steel product keeps near the site of the cutter. For this reason, the use of cutting lubricants is also advised when cutting or machining stainless steel.

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Reverse Escalation in Call Centers

I was talking to a friend, who used to run large call centers and outsourced part of them. We started Talking about call center consulting and how when I was a consultant we always focused on selecting call center software based on feature and functionality. We provided limited operational feedback.

The topic of skills and escalation came up. We then discussed how today most companies have tiered support: You call Level 1, if Level 1 cannot solve your issue you are sent to Level 2 and so on. He suggested that reverse escalation was probably a better way of handling customer calls ie you are routed to the most skilled person and if they cannot solve your issue on the call then it is escalated to a less skilled person that does the research to solve your problem. This way you have the highest rate of ?first call resolution? possible. This is exactly what Contactual has been doing with a number of its customers with its ?Skill Level? routing.

Reverse escalation could be counter intuitive in call centers but that is typically what other industries do. When I started at Accenture as a Staff Consultant I was not allowed to talk to customers directly or until I was cleared by my superiors but I did most of the work and analysis, the same is true in the Banking industry. The most skilled people talk to the customers and are supported by analysts if they need work or reasearch to be done in the background.

Although reverse escalation might not be the right thing to do for every call center it certainly seams the right thing to do for some Tech Support situations and worth you taking a look at it in your environment.

We then talked about Gartner and their new survey about SaaS.
Gartner?s Survey of SaaS

Gartner just released the results of their survey on SaaS. They conclude the following:

1. SaaS is mainstream.

2. SaaS has ?Underwhelming customer satisfaction scores?

3. SaaS may be ?too costly?

I am not sure how they came to those conclusions.

First there are many markets for SaaS but I believe that only the SaaS CRM market (with Salesforce.com leading the charge) is ?mainstream?. Most SaaS markets and namely the one Contactual plays in are still in its infancy with only about 2% of the Call Center Seats [put reference] in the world beeing serviced by a SaaS solution.

Second there are a number of people jumping into ?SaaS? none the least the traditional on Premise software vendors such as SAP, Genesys Lab and others and they are getting SaaS wrong. They are trying to backfit their Enterprise On Premise Software into a ?Hosted Solution? and Calling it SaaS. I am not surprised that customers would be ?Underwhelmed? by such solutions. Similarly the price points of such a Hosted Solution would be very expensive as it is trying to get Enterprise Software to Behave like ?SaaS?.

I wish that Gartner and other analysts made the difference between true SaaS offerings like salesforce.com, NetSuite and Contactual vs the Managed Service solutions that are offered on top of legacy enterprise software. I believe that the findings from the Survey would have been quite different, I would venture to say that they would have been exactly the opposite.

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One of the most critical elements of mechanical components could just be something you can hold in your hand. Many people seem to think that machines work because of the complex pieces of metal that come together, or maybe the highly advanced technical equipment. Of course these things are extremely important to the operation of a machine, but could not properly operate without the simple bearing.

Bearings are made of all kinds of different materials and are primarily used for a number of important mechanical functions. The first and most important function of bearings is to lower friction between the two components. This is important because without a bearing, the life of the components would be reduced greatly, and many operations just would not work without them. This is because another property of a bearing is to ensure a smooth rotation of a shaft or drive. If a bearing was not in place, the operation would run jerky and without proper pattern. Along with the lowering of friction, the bearings also help to offset the heat that is transmitted from the surface of the work piece. These factors all make bearings an important component because they absorb the wear that would normally be applied to the most expensive units. By using a bearing, the wear is shifted to a part that is cheap and easy to replace.

There are several different types of bearings, each with a specific application or job. Some different jobs require bearing materials. Mostly, bearings come in steel, plastic, ceramic or bronze. These are the most common types of bearings, but there are others.

When many people think of bearings, they usually think of ball bearings. Ball bearings use a number of small steel balls housed in a casing to shift weight. These roller bearings are able to function in very high speeds, and can help to lower rotational friction. Another reason that ball bearings are so popular is because they are able to shift the load throughout the entire work piece. This means that instead of the weight of the piece sitting unevenly on one part of the drive shaft, the weight is shifted throughout.

Bearings are often used in the most demanding of circumstances and are available in materials that will meet or exceed the regulations in high-performance industres. Aircraft bearings in particular are designed to meet or exceed regulations that are about the highest in any industry. These bearings can be made of zinc or chrome, and can be heat treated to make certain that they are durable enough to function even under the conditions of highest stress.

Bearings may be small, but they perform a very large job in machining and heavy industry.

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